Shipping & Handling
We offer
- Click and Collet from Ferntree Gully, Victoria
- Australia wide shipping
- International shipping on selected items
Click and Collect
* Local Pick Up option is at Check Out Page.
We require valid ID on collection.Please wait for ready to collect notification.
Flat rate is a promotional rate we offer to keep the postage cost at a standard.
Domestic Postage option offer transit cover to your parcel with Auspost and couriers against damage and loss.
* We try our best to get the cheapest postage cost available for transporting furniture and bulky items.
Remote area surcharges
Apply to customers outside of usual delivery areas by Star track and other couriers we use.At times we might need to add additional charges to North Queensland, Northern Territory, Western Australia, and Tasmania. In these circumstances, we will contact you prior to shipping.
Please note we never overcharge you on shipping. We do our best to get the cheapest and best courier charge for you. We also consider choosing of reputable couriers to send you the parcels safely.
You will also send a proof of the quote when the real cost is much higher than the estimate cost.
Victoria
- Standard Auspost or Couriers.
- Click and Collect available from Ferntree Gully, Victoria.
Australia Wide
Bulky items cost calculated as for Auspost charges.
Standard Auspost and couriers.
Main delivery partners
- Australia Post
- Startrack
Tracking information
We send out tracking information via our order emails. Please check the spam folder or updates folders for any missing updates from us.
Handling times
Standard order processing time is 48 hrs. Apply to all orders, including express shipping parcels. Majority of the time we process orders in 24hrs.
We process all parcels in order of purchase order.
Large, bulky items require special handling and shipping methods require additional processing time.
Warehouse closed on all public holidays. During X Mas, New Year and Easter periods, please allow additional handling time to process orders.