Help Desk
Contact our dedicated help desk for quick and dependable assistance through the form links below.
Knowledgebase
General
Yes, some of our products are available for pre-order. The estimated arrival time is provided on the product page, so you can plan accordingly while securing your desired items.
We are located in 1142 Burwood Hwy Ferntree Gully, Vic 3156. We are open 10am-5 pm Monday to Saturday.
We are closed all public holidays.
Yes, we offer individual cot mattresses, including oval options for specific cots. Please check our website for availability and product details to find the perfect fit for your baby's sleeping needs.
Currently, we have the following promotional code available both in-store and online.
FIRSTBUY
$5 off orders over $299
Yes, we provide baby car seat installation services to ensure your child's safety while traveling. Please call 03-97642468 to inquire about available times and to schedule an appointment for installation. Your peace of mind is our priority! Pricing $60 per seat on weekdays. $70 per seat on Sat, limited avaialbility.
We offer pumps available for rent starting at $110 each month. To reserve yours today, please call 03-97642468. You can pick it up from 1142 Burwood Hwy, Ferntree Gully, Vic 3156.
At Tiny Tots Baby Store, we pride ourselves on offering a curated selection of high-quality baby and toddler products. Our focus is on providing unique, stylish, and functional items that cater to modern parents, ensuring you find everything you need for your little ones in one place.
Thank you for asking. Please check your contacting the correct online store. We are Tiny Tots Baby store Located in Eastern Suburbs of Melbourne. Our invoices start with TT.
Thank you
Returns, Refunds and Exchanges
https://tinytotsbabystore.com/pages/returns
Warranty and Care
https://tinytotsbabystore.com/pages/warranty-and-care
Yes, we offer Click and Collect for local customers from Ferntree Gully store. Please wait for the ready to collect notification prior to collection.
Please click on the links on product pages to send us details. Once approved, we will send the code to your email address. Check for e-mails under price beater. We do not pricematch the following online stores. BubsnGrubs,Baby direct,Amazon, ebay.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We provide shipping options based on the item and its destination. You can add products to your cart and view the shipping details on the cart page. There is an option to include postal insurance if you wish. Please note that express shipping is not available at this time.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Check the link below.
https://www.tinytotsbabystore.com/pages/how-to-choose-the-best-child-bike-seat
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
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