We provide you with a tracking number for your parcel via Australia post emails. This is a service provided by Auspost.
Tracking the parcel is customers responsibility. Please watch out for notices from Australia Post directly to your email and mobile phone.Any changes need to be made to the tracking please contact Auspost on 13POST.
If a customer unable to pick up the parcel from LPO on the given time period or have sent to the wrong address entered in the checkout we need to charge resend postage charges of $9.95.
We take full responsibility of sending the parcels on time with tracking number to our customers. Email address and your mobile phone number is shared with Auspost for purpose of tracking.
- We endeavour to pack and send parcels within 48 hrs on receiving your order; this includes the choice of colour/size/pattern of your purchase, and after your payment has been approved.
- Parcels are sent out Monday – Friday (excluding public holidays) via Australia Post or a Courier service.
- Monday -Friday 9 am is our scheduled Australia post pick up. We are only available to send parcels with the scheduled pickups.
- Should a situation arise where we require more than advertised handling time, we will notify you via email.
Our primary shipping partner is Australia Post. We also use private courier services depending on the size and weight (over 15 kg) of the item purchased.
Please note that; there may be a slight delay in delivery by Australia Post or couriers during peak periods such as the lead up to Christmas, and Valentine’s Day. To avoid disappointments, we encourage you to place your order prior to these times.
Please choose the Australia Post Express option at the checkout for faster delivery of your parcels. This service is available for parcels up to 3 kg. A private courier service is available for larger parcels (greater than 3 kg) such as strollers, high-chairs and many others. We use courier services to deliver larger parcels within Australia.
- We are not liable for the delays caused by couriers, Australia post and customs during the transport process.
- All parcels will be dispatched within 48 hrs (2 working days-excluding public holidays and weekends).
- When we cannot meet the above condition, we will contact you prior.
- Signature on delivery is only cancelled upon request by the buyer at the checkout, only when instructed by you.
- Please note that; we consider the item delivered and our obligation to the delivery is completed once we see the parcel tracking note ”Items delivered” to the address. We send your tracking number via email on dispatch.
- If the parcel is authorized to be left at your premises unattended (as mentioned in the order note), it is at your own risk. Neither Tiny Tots Baby Store nor Australia post will take responsibility for loss or damage to the parcel.
- In a case of parcel loss claim or goods not dispatched claim, we will provide your bank, credit card company or PayPal with information which is accurate and legal options available to solve the matter to our favour.
- We keep a record of all documentation proof including; Australia Post tracking numbers, lodgement forms and other legal and valid documentation to prove the accurate lodgement of parcels.
- We are not responsible for Australia Post delivery services.
- We have introduced parcel protection service as an optional extra that will cover the total cost of the parcel in a case of loss or damage. We highly recommend you to choose this service.(Optional extra)
How can I get my parcel delivered faster?
You can choose the Express Post option. This option is suitable for smaller item parcels which will be sent with Australia Post Express service.For Items larger than 5kg we send the parcels with Startrack Express service.
What happens when we are out of stock of ordered items?
In a situation when we are not able to dispatch your parcels as ordered, we will call you and discuss the ideal options to solve the predicament.In addition, when we are out of stock and we are unable to stock up within 3 working days, we will refund your transaction immediately.
Tiny Tots Baby Store Shipping Policy Last Updated 10 FEB 2017